Drift Reseñas y detalles del producto
Drift es una plataforma de administración de correo electrónico, mensajería en la aplicación y chat en vivo basada en la nube que consolida funciones críticas para los equipos de ventas y marketing. La plataforma ofrece widgets de chat en vivo personalizables, seguimientos de correo electrónico para chats abandonados, historiales de conversación, automatización de campañas de correo electrónico y un chatbot impulsado por IA. Entre sus características clave se incluyen los mensajes en la aplicación de Drift que se dirigen a sus clientes con adquisiciones de página completa y mensajes deslizantes.sages. Los usuarios también pueden crear campañas de correo electrónico automatizadas con una variedad de activadores, para la incorporación de clientes, la prevención de abandono y más.
| Capacidades |
|
|---|---|
| Segmento |
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| Despliegue | Nube / SaaS / Basado en web, Android móvil, iPad móvil, iPhone móvil |
| Soporte | 24 horas al día, 7 días a la semana (representante en vivo), chat, correo electrónico/servicio de ayuda, preguntas frecuentes/foro, base de conocimientos, soporte telefónico |
| Capacitación | Documentación |
| Idiomas | Inglés |
Looks cool. Relatively easy to install with a plugin.
They can't even use their own tool properly. I sat on a chat with their support team for an hour trying to get an answer to a bug when we installed. When I got impatient waiting and say "Hello are you still there?" they'd have someone else come on and tell me the previous person was busy. This happened multiple times. The entire time the chat window said that the person I was talking to was online yet they wouldn't respond to my messages until I had prodded them multiple times. They switched our Customer Success Manager without telling us. I only found out because I called about an issue asking for our previous CSM and was told that person wasn't our CSM anymore. Then the person asked me if I would like our new CSM to email an introduction. Really? Then this person had the audacity to make excuses because they are in "growth" mode. Wow, why is that important to me and why are you letting that impact my business? The product itself is buggy and hard to use on the back-end. Not intuitive at all. It tries to identify people based on the email address they give but fails miserably. Out of 5 visitors we had that gave us their email, it correctly identified 2 of them and completely misidentified 2 more.
Converting web traffic into leads and conversations. None
