Gorgias Reseñas y detalles del producto

How all the customer stats show up such as customer spending, customer orders, tracking status Also like the canned response feature - easier to use than alternate customer service platforms Also like how the changes within Gorgias reflect into Shopify within seconds and vice versa

Macros functions are too basic and wish they had more actions

With Gorgias I am able to close tickets in a faster, efficient speed as all of the customer information is right there. Changes are reflected right away as well which is amazing.

Having all of my tickets in one place makes for a concise workflow that is easily integrated into the day-to-day operations of the service shop. It seems more versatile than zendesk and of course paper tickets.

There is no way to assign due dates to a specific ticket. It seemed like on my first experience, some things were running a bit slowly. I would like to see improvements in adding due dates to tickets.

I am utilizing gorgias to manage my tune shop tickets. Currently, we are using paper tickets and are lacking in analytics capabilities and the ability to look back at a customer history.

I have been using gorgias for almost 2 years now. It's great really easy to use.

some link it not supported. like photos from IG

Customer inquiries

I love the organization of the website, it is easy to navigate and I love that you can leave internal notes.

It is sometimes difficult to narrow searches for specific customers to the category in which I'm trying to find them.

I am assisting people with getting their forms signed and the best benefit is that you can leave internal notes for the other people on your team so they can see what you have done if they have to jump in and assist with the customer.

The explanation videos and quizzes were extremely helpful.

Sometimes there are small glitches but it's a quick fix.

Gorgias is helping us with social media

The short yet informative how-to training videos.

Have not yet found anything that I dislike.

Analytic issues

The flow of it all and how easy it is to use.

So far I have not found anything I dislike

Communication with our customers throughout all platforms provides better customer service.

I love being able to introduce KPIs to my team with the fantastic statistics available on Gorgias

Small bugs and errors with the transition from Zendesk but the team has been helpful and are working on it.

We have been able to introduce KPIs in this department which helps us strive to deliver the best possible customer service.

Very easy to use and skill up... great reporting functionality

Nothing, a great platform covers all of our needs at an excellent price

Customer service management and reporting.

there are a lot of integrations that reduce the going back and forward getting information to the minimum, the interface is easy to understand and it has a lot of time-saving features

there is of course some room for improvement, I would like the ability to create rules and automations more freely, being able to be more granular while doing rules will help my business greatly

I was able to integrate several channels which for me is one of the best features, the ability to add as many agents as I want and being able to track their overall performance.