Desenfoque de fondo de LiveHelpNow-sm
Logotipo de LiveHelpNow
LiveHelpNow
Atención al cliente en tiempo real
4.3

( 150 )

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LiveHelpNow Reseñas y detalles del producto

LiveHelpNow Descripción general
¿Qué es LiveHelpNow?

LiveHelpNow es una plataforma de software omnicanal de servicio completo que puede manejar hábilmente las necesidades de soporte al cliente, centro de contacto, generación de prospectos y mesa de ayuda. Con LiveHelpNow, las empresas obtienen acceso a chat en vivo, envío de mensajes de texto a chat, administración de tickets, chatbots, una base de conocimientos, mensajería de redes sociales, agentes de chat en vivo, informes de nivel empresarial, paneles de KPI y más.

Empresa LiveHelpNow, LLC
Año de fundación 2003
Tamaño de la compañía 11-50 empleados
Sede Principal Wynnewood, Pensilvania, Estados Unidos
Redes sociales
LiveHelpNow Categorías en Findstack
Crevio Logotipo
Crevio
Patrocinado
5.0
(1)
Plan libre disponible
Crevio es una plataforma para que los creadores vendan productos digitales, servicios, cursos y acceso a otros terceros... Más información sobre Crevio
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LiveHelpNow Detalles del producto
Capacidades
AI
API
Segmento
Pequeña Empresa
Mercado medio
Empresa
Despliegue Nube / SaaS / Basado en web, Escritorio Windows, Móvil Android, Móvil iPad, Móvil iPhone
Soporte 24 horas al día, 7 días a la semana (representante en vivo), chat, correo electrónico/servicio de ayuda, preguntas frecuentes/foro, base de conocimientos, soporte telefónico
Cursos Documentación
Idiomas Inglés
LiveHelpNow Caracteristicas
Colaboración de agentes
Análisis del rendimiento del agente
Chat de audio y vídeo
Respuestas automatizadas
Integración de CRM
Las respuestas enlatadas
Cifrado de chat
Chat
Enrutamiento de chat
Etiquetas de chat
Transcripciones de chat
Transferencia de chat
Integración de chatbots
Co-navegación
Marca personalizada
Widgets de chat personalizables
Formulario de Contacto
Colección de comentarios
Compartición de archivos
Compatibilidad móvil
Soporte multilenguaje
Mensajes fuera de línea
Invitaciones de chat proactivas
Gestión de colas
Chat en tiempo real
De Integración Social de Medios
Indicadores de escritura
Análisis de visitantes
Panel de información para visitantes
Seguimiento de visitantes
LiveHelpNow Media
Miniatura del video de LiveHelpNow
LiveHelpNow 0
LiveHelpNow 1
LiveHelpNow 2
LiveHelpNow 3
LiveHelpNow 4
Capturas de pantalla de LiveHelpNow
Captura de pantalla 1 de LiveHelpNow
Captura de pantalla 2 de LiveHelpNow
Captura de pantalla 3 de LiveHelpNow
Captura de pantalla 4 de LiveHelpNow
Captura de pantalla 5 de LiveHelpNow
Renuncia de responsabilidad:
Nuestra investigación está seleccionada a partir de diversas fuentes autorizadas y está destinada a ofrecer asesoramiento general. No garantizamos que nuestras sugerencias funcionen mejor para cada caso de uso, así que considere sus necesidades únicas al elegir productos y servicios. Siéntete libre de compartir tu dejan comentarios,.
Última actualización: 14 de enero, 2026
Logotipo de LiveHelpNow
150 LiveHelpNow Reseñas
4.3 de 5
Mercado medio (51-1000 emp.)
26 de abril de 2021
 Fuente
Clasificación general:
5.0
AG
Revisor verificado
Fundadora
Compartir
"Gran servicio"
que es lo que mas te gusta de LiveHelpNow?

Jared Brown account services are amazing!

¿Qué es lo que no te gusta de LiveHelpNow?

User interface is alright. I love the simplity! I hope it remains simple yet becomes more attractive.

¿Qué problemas hay? LiveHelpNow resolver y cómo te beneficia eso?

Live help now allows client to connect via chat.

Mercado medio (51-1000 emp.)
08 de Marzo de 2020
 Fuente
Clasificación general:
5.0
Hannah P. avatar
Hannah P.
Ingeniero de red
Compartir
"Llamadas en vivo y chats, todo en una sola herramienta".
que es lo que mas te gusta de LiveHelpNow?

Nothing pleases the business owner more than that his customers are happy and giving business. ZaZaChat is a customer support software that has increased my customer satisfaction. Whenever my clients have any kind of query I am always available to respond to them with the help of ZaZa's s live calls and chats. The customer is then always satisfied to buy things from my store and my business increases. it gives me HD experience of audio-video calling which is very useful for attending meetings remotely.

¿Qué es lo que no te gusta de LiveHelpNow?

I wonder why they don’t provide their services on other cross platforms this could be helpful in connecting through different devices. They could work more to the layout enhancement and simplification.

¿Qué problemas hay? LiveHelpNow resolver y cómo te beneficia eso?

Mobile chat feature is a great feature that enables me to stay connected with my customers even if I am not on my personal computer. I can easily respond to my client at the very instant they try to reach me. I have gained an immense amount of customer trust through this platform and this has increased my sales to a large extent I love it.

Pequeñas empresas (50 o menos emp.)
04 de Marzo de 2020
 Fuente
Clasificación general:
5.0
sandra a avatar
Sandra A.
Ingeniero Senior de Datos
Compartir
"Interactúa con tu cliente online y en vivo"
que es lo que mas te gusta de LiveHelpNow?

I owe ZaZaChat for the business’s strong customer relationship today and ZaZaChat is a perfect software platform that helped me to make my customer support service reliable and efficient. With just 19 dollars per operator for a month, I got outcomes that I could not have achieved alone. Quality of video and audio is best and its customer support service is very intuitive.

¿Qué es lo que no te gusta de LiveHelpNow?

I would appreciate it if they could just simplify the layout a little bit. The options are hard to go around with so much complexity. I wish that it could support all platforms thus increasing accessibility.

¿Qué problemas hay? LiveHelpNow resolver y cómo te beneficia eso?

Because of the live monitoring, ZaZaChat provided in the department of customer support, I was able to improve the quality of my relations to my client efficiently by making quick decisions that satisfied my customers. Instant chat is very helpful for keeping in touch with other colleagues and my experience with this tool is excellent.

Mercado medio (51-1000 emp.)
18 de abril de 2020
 Fuente
Clasificación general:
5.0
karen e avatar
Karen E.
Director asociado, Crecimiento y Comunicaciones
Compartir
"“Haz una llamada a cualquier lugar a través de la nube”"
que es lo que mas te gusta de LiveHelpNow?

ZaZaChat serves to provide me a communication platform for our company's employee especially when they go outside the city or country in order to obtain business. This has proven to be a great way of communicating for my sales persons that are out on the road. Instant messaging and file sharing is one of best features I like most and it keep me connected with others from any device and from any location.

¿Qué es lo que no te gusta de LiveHelpNow?

A while ago some of my employees who were newly appointed complained about the difficulty in using the interface and other options. They find it difficult to download and install them and it would be great if this would also work for large enterprises, so need more further updates for serving large enterprises.

¿Qué problemas hay? LiveHelpNow resolver y cómo te beneficia eso?

This platform has helped me and other employees with the ability to communicate via messaging, one to one or through group. The file sharing is one more great advantage that provides ease with in my company to share documents and other information. Video meetings is just the right tool for meeting with remotely located employees and quality of video is high definition.

Pequeñas empresas (50 o menos emp.)
15 de diciembre de 2019
 Fuente
Clasificación general:
5.0
Josie M. avatar
josie m
Pasante de producto
Compartir
"Tu forma de comunicación en vivo".
que es lo que mas te gusta de LiveHelpNow?

ZaZaChat helped me with that but providing me the perfect software to make the support response of my business strong. Starting my business on a smaller level, I needed it to get along well with the customer and this did the perfect job for me.

¿Qué es lo que no te gusta de LiveHelpNow?

One thing that would be quite helpful is if this would work over other different cross platforms so that it can be accessed by any kind of device and at any place, you wish to be. The layout’s options are so congested that sometimes it is hard to find what you are looking for.

¿Qué problemas hay? LiveHelpNow resolver y cómo te beneficia eso?

Even though when I was not always on the computer I was always able to respond to my clients through mobile chat feature and this level of satisfaction drove more customers to my website as time passes.

Mercado medio (51-1000 emp.)
12 de diciembre de 2019
 Fuente
Clasificación general:
5.0
avatar de tina c
Tina c.
Gerente de Proyectos de Implementación
Compartir
"Fortalezca su atención al cliente".
que es lo que mas te gusta de LiveHelpNow?

ZaZaChat is a decision that I won’t ever regret it is so great and helped me making the support response of my business strong. Starting my business on a smaller level I needed to have a customer support system so that I can gain trust of my customers from the very initial level. This platform is not only helpful with my customers but also beneficial as a internal helpdesk.

¿Qué es lo que no te gusta de LiveHelpNow?

I would really like it to be supported on all the different platforms so it can be easily accessible to all of my support staff who can use them based on their comfort level of use. The layout needs to be a lot more simplified because it creates a lot of confusion regarding the appropriate options we want to find

¿Qué problemas hay? LiveHelpNow resolver y cómo te beneficia eso?

It was a great life saver when I was not always on the computer I was always able to respond to my clients through mobile chat feature and this level of satisfaction drove more customers to my website as time passes.

Empresa (> 1000 emp.)
04 de diciembre de 2019
 Fuente
Clasificación general:
5.0
jessica h avatar
Jessica H.
Gerente de programa técnico
Compartir
"“Vive con tu cliente”"
que es lo que mas te gusta de LiveHelpNow?

Starting out my business on smaller level, I really needed it to get along well with the customer. ZaZaChat helped me with that but also providing me the perfect software to make the support response of my business strong. The best part was I had to make no serious investments. With just 19 dollars per operator in a month got outcomes I could not have achieved alone.

¿Qué es lo que no te gusta de LiveHelpNow?

I don’t like its clustered layout and the options are so congested that sometimes it’s hard to find what you are looking for. One thing that would be really helpful if this would work over other different cross platforms so that it can be accessed by any kind of device.

¿Qué problemas hay? LiveHelpNow resolver y cómo te beneficia eso?

I grew my business very efficiently because I made decisions quickly in response to the live monitoring ZaZaChat provided in context to my customers. Even though not always on the computer I was always able to respond my clients through mobile chat feature and this level of satisfaction drove more customers to my website.

Mercado medio (51-1000 emp.)
24 de octubre de 2019
 Fuente
Clasificación general:
5.0
AG
Revisor verificado
Fundadora
Compartir
"Fundamental para mi trabajo"
que es lo que mas te gusta de LiveHelpNow?

Its a very easily understandable chat tool with everything well organized in separate charts where you can dind how manu chats you are dealing with, settings info on the contact etc...

¿Qué es lo que no te gusta de LiveHelpNow?

*nothing at all but apparently I dont lnow why I sometimes cant see where the other person is tipyng it is probably a problem of my pc

¿Qué problemas hay? LiveHelpNow resolver y cómo te beneficia eso?

Contacting customers lively on chat And being capable of fixing their problems at once. I can deal with several chats too

Pequeñas empresas (50 o menos emp.)
25 de junio de 2019
 Fuente
Clasificación general:
5.0
AG
Revisor verificado
Fundadora
Compartir
"Mi experiencia con LiveHelpNow ha sido excelente".
que es lo que mas te gusta de LiveHelpNow?

LiveHelpNow is easy to use without any issues. The notification sounds are helpful during busy tasks. They also offer plenty of customization options.

¿Qué es lo que no te gusta de LiveHelpNow?

I don’t have any dislikes with the software. I recommend LiveHelpNow.

¿Qué problemas hay? LiveHelpNow resolver y cómo te beneficia eso?

No problems at all

Empresa (> 1000 emp.)
26 de Marzo de 2019
 Fuente
Clasificación general:
5.0
AG
Revisor verificado
Fundadora
Compartir
"Producto maravilloso"
que es lo que mas te gusta de LiveHelpNow?

Easy to navigate and simple to use. Great product! I would definitely recommend to other employers. Best live chat, email, knowledge management.

¿Qué es lo que no te gusta de LiveHelpNow?

I honestly don’t dislike nothing about the product it’s simple and fast love it easy to navigate

¿Qué problemas hay? LiveHelpNow resolver y cómo te beneficia eso?

Easy to talk to other co workers and conference with main employers and also higher management. Like the way it’s all organize and keeps everything on track