No reclamado: están trabajando en LiveHelpNow ?
LiveHelpNow es una plataforma de software omnicanal de servicio completo que puede manejar hábilmente las necesidades de soporte al cliente, centro de contacto, generación de prospectos y mesa de ayuda. Con LiveHelpNow, las empresas obtienen acceso a chat en vivo, envío de mensajes de texto a chat, administración de tickets, chatbots, una base de conocimientos, mensajería de redes sociales, agentes de chat en vivo, informes de nivel empresarial, paneles de KPI y más.
| Capacidades |
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|---|---|
| Segmento |
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| Despliegue | Nube / SaaS / Basado en web, Escritorio Windows, Móvil Android, Móvil iPad, Móvil iPhone |
| Soporte | 24 horas al día, 7 días a la semana (representante en vivo), chat, correo electrónico/servicio de ayuda, preguntas frecuentes/foro, base de conocimientos, soporte telefónico |
| Cursos | Documentación |
| Idiomas | Inglés |
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Jared Brown account services are amazing!
User interface is alright. I love the simplity! I hope it remains simple yet becomes more attractive.
Live help now allows client to connect via chat.
Nothing pleases the business owner more than that his customers are happy and giving business. ZaZaChat is a customer support software that has increased my customer satisfaction. Whenever my clients have any kind of query I am always available to respond to them with the help of ZaZa's s live calls and chats. The customer is then always satisfied to buy things from my store and my business increases. it gives me HD experience of audio-video calling which is very useful for attending meetings remotely.
I wonder why they don’t provide their services on other cross platforms this could be helpful in connecting through different devices. They could work more to the layout enhancement and simplification.
Mobile chat feature is a great feature that enables me to stay connected with my customers even if I am not on my personal computer. I can easily respond to my client at the very instant they try to reach me. I have gained an immense amount of customer trust through this platform and this has increased my sales to a large extent I love it.
I owe ZaZaChat for the business’s strong customer relationship today and ZaZaChat is a perfect software platform that helped me to make my customer support service reliable and efficient. With just 19 dollars per operator for a month, I got outcomes that I could not have achieved alone. Quality of video and audio is best and its customer support service is very intuitive.
I would appreciate it if they could just simplify the layout a little bit. The options are hard to go around with so much complexity. I wish that it could support all platforms thus increasing accessibility.
Because of the live monitoring, ZaZaChat provided in the department of customer support, I was able to improve the quality of my relations to my client efficiently by making quick decisions that satisfied my customers. Instant chat is very helpful for keeping in touch with other colleagues and my experience with this tool is excellent.
ZaZaChat serves to provide me a communication platform for our company's employee especially when they go outside the city or country in order to obtain business. This has proven to be a great way of communicating for my sales persons that are out on the road. Instant messaging and file sharing is one of best features I like most and it keep me connected with others from any device and from any location.
A while ago some of my employees who were newly appointed complained about the difficulty in using the interface and other options. They find it difficult to download and install them and it would be great if this would also work for large enterprises, so need more further updates for serving large enterprises.
This platform has helped me and other employees with the ability to communicate via messaging, one to one or through group. The file sharing is one more great advantage that provides ease with in my company to share documents and other information. Video meetings is just the right tool for meeting with remotely located employees and quality of video is high definition.
ZaZaChat helped me with that but providing me the perfect software to make the support response of my business strong. Starting my business on a smaller level, I needed it to get along well with the customer and this did the perfect job for me.
One thing that would be quite helpful is if this would work over other different cross platforms so that it can be accessed by any kind of device and at any place, you wish to be. The layout’s options are so congested that sometimes it is hard to find what you are looking for.
Even though when I was not always on the computer I was always able to respond to my clients through mobile chat feature and this level of satisfaction drove more customers to my website as time passes.
ZaZaChat is a decision that I won’t ever regret it is so great and helped me making the support response of my business strong. Starting my business on a smaller level I needed to have a customer support system so that I can gain trust of my customers from the very initial level. This platform is not only helpful with my customers but also beneficial as a internal helpdesk.
I would really like it to be supported on all the different platforms so it can be easily accessible to all of my support staff who can use them based on their comfort level of use. The layout needs to be a lot more simplified because it creates a lot of confusion regarding the appropriate options we want to find
It was a great life saver when I was not always on the computer I was always able to respond to my clients through mobile chat feature and this level of satisfaction drove more customers to my website as time passes.
Starting out my business on smaller level, I really needed it to get along well with the customer. ZaZaChat helped me with that but also providing me the perfect software to make the support response of my business strong. The best part was I had to make no serious investments. With just 19 dollars per operator in a month got outcomes I could not have achieved alone.
I don’t like its clustered layout and the options are so congested that sometimes it’s hard to find what you are looking for. One thing that would be really helpful if this would work over other different cross platforms so that it can be accessed by any kind of device.
I grew my business very efficiently because I made decisions quickly in response to the live monitoring ZaZaChat provided in context to my customers. Even though not always on the computer I was always able to respond my clients through mobile chat feature and this level of satisfaction drove more customers to my website.
Its a very easily understandable chat tool with everything well organized in separate charts where you can dind how manu chats you are dealing with, settings info on the contact etc...
*nothing at all but apparently I dont lnow why I sometimes cant see where the other person is tipyng it is probably a problem of my pc
Contacting customers lively on chat And being capable of fixing their problems at once. I can deal with several chats too
LiveHelpNow is easy to use without any issues. The notification sounds are helpful during busy tasks. They also offer plenty of customization options.
I don’t have any dislikes with the software. I recommend LiveHelpNow.
No problems at all
Easy to navigate and simple to use. Great product! I would definitely recommend to other employers. Best live chat, email, knowledge management.
I honestly don’t dislike nothing about the product it’s simple and fast love it easy to navigate
Easy to talk to other co workers and conference with main employers and also higher management. Like the way it’s all organize and keeps everything on track