Tidio Reseñas y detalles del producto
Tidio es una plataforma de comunicación con el cliente que combina soporte técnico, chat en vivo, chatbots, agentes de IA y mensajería multicanal en una interfaz intuitiva. Diseñada tanto para pymes como para grandes empresas, Tidio optimiza la atención al cliente y aumenta la interacción al permitir conversaciones en tiempo real en sitios web, correo electrónico, Facebook Messenger e Instagram. Su intuitivo creador de chatbots permite a los usuarios automatizar las respuestas y la generación de leads sin necesidad de programar. Con funciones como seguimiento de visitantes, widgets de chat personalizables e integraciones con CRM, Tidio es una herramienta potente para mejorar la experiencia del cliente y aumentar las tasas de conversión de ventas.
• Chat en vivo: proporciona comunicación inmediata y en tiempo real con los visitantes del sitio web a través de un widget liviano.
• Lyro AI Agent: un agente conversacional impulsado por IA capaz de manejar hasta el 64 % de las consultas comunes de los clientes, lo que permite que su equipo se concentre en tareas más complejas.
• Flujos: un generador de automatización visual que permite la creación de chatbots basados en reglas para automatizar las interacciones y respuestas de los clientes.
• Help Desk: un sistema de tickets que organiza las consultas de los clientes, se integra con varios canales de comunicación y apoya la resolución eficiente de problemas.
• Integración multicanal: admite la integración con plataformas como Facebook Messenger, Instagram, WhatsApp y correo electrónico, consolidando todas las comunicaciones en una única interfaz.
• Panel de análisis: ofrece información sobre las interacciones con los clientes y el rendimiento del equipo, lo que ayuda en la toma de decisiones basada en datos.
• Personalización y soporte multilingüe: permite la personalización del widget para alinearlo con la identidad de la marca y admite múltiples idiomas para atender a una base de clientes diversa.
| Capacidades |
|
|---|---|
| Segmento |
|
| Despliegue | Nube/SaaS/basado en web, Chromebook de escritorio, Linux de escritorio, Mac de escritorio, Windows de escritorio, Android móvil, iPad móvil, iPhone móvil |
| Soporte | 24 horas al día, 7 días a la semana (representante en vivo), chat, correo electrónico/servicio de ayuda, preguntas frecuentes/foro, base de conocimientos, soporte telefónico |
| Capacitación | Documentación |
| Idiomas | Holandés, inglés, francés, alemán, italiano, noruego, polaco, portugués, esloveno, español |
I love how easy it is to use day to day!
I wish there were Instagram messages linked and a way to use multiple project modes
Our company has solved the ability to reach out to clients when they long onto our website and have questions.
the best option of Tidio is the chatbot interface becouse is helpfully and easy to understand it
more than dislike if is posible to include one option in the chat for know the number in de line. example: you are the number 4 in de line and when we finish de fist one change to number three
to much, also we can understand what kind of issues have in our app and automate some regular questions
The automation bots and integration with other services
Support. It would have been nice to be able to pick up the phone and just make a call to a live person. Sometimes support can take a little long.
Clients get hold of us quicker
user interface, custom options, chatbot,AI, integration, analytics (pls add location analytics)
Better offer for complex service. More usable service less product tie-in (the e-mail marketing plan is not usable without a good subscription lead) pushing me to a chatbot subscription. Maybe I'll be canceling the e-mail marketing plan
e-mail marketing plan with good subscription options (our customers's age 55+ and they do not use chatbot or AI they prefer simple solutions) but not a check box
it is easy to use even for a fresh beginner in website development.
The navigation is not clear enough, but luckily the support fix this perfectly
I need to use it as a chatbot in my own website built and sometimes I might want our representative to chat directly with the client
Tidio is a great starting software for support. Allows for automated chat bots on the website, with a link and support tickets. I did not have any major problems with the software.
Nothing in particular, but I feel as if there is room for more features to be added. Maybe a chatbot for Instagram, tickets through instagram and facebook could be an interesting avenue to explore.
SUPPORT! As always customer satisfaction is the most important, as a start-up it wasn't easy managing all customers and support tickets but Tidio made it easier by allowing some tickets to go through automation instead of manual answers.
I like how there are many options of templates for different chatbox scenarios. There are quite a few to choose from that show the different ways to apply chatbots to your site.
The missing thing for me is the lack of integration with WordPress. I wish it easily linked to WordPress sites, especially for the abandoned cart chatbox scenario. I feel like there could be improvements there.
I am in the process of trying to solve abandoned carts from customers and converting those back into sales. Other than that, I haven't noticed many benefits for my situation.
Automated chat bot flows so you dont have to create your own
Being unable to edit the triggers to do what you want instead of automated selections
Fast responses to customers and knowing what pages they go to first on the website
Inteface, integrations with social,easy to use
There are little functionalities for the triggers
I want to remove the logo from the chat. No one.
Customer service was fast. Clean look and seems to have many functions and templates. Just not the one I was looking for. Simple is not always easy when it comes to program so I can understand there might be others issues behind why this
Find it hard to navigate and understand the interface and templates when starting out, feels like it could be made simpler with more UX focus. I will still need a programmer in order to change the chat icon image.
I want patients to be greeted by a more human chat to avoid people feeling they're are talking to bots. Tons of benefits once you go deep on the product but for this set up I found it problematic to solve.
It's easy to use. The design is attractive for the viewers. It's just amazing
Well, right now I don't dislike anything, to be honest
The way we communicate with our clients. Sometimes it is hard for just one person to help them and answer their questions, but with Tidio, all of our staff can help them quickly.
The best part was its easyness. I literally have no basic knowledge in the subject but the colorful "boxes and arrows" interface helped me get started super quickly. The basic chatbots blueprints are a bit too basic, but they still are a good place to start.
The fact that there are no included chatabots in the free plan makes it completely unuseful to 90% to small businesses. Tidio in itself doesnt have many problems (even tho I had a couple troubled times getting logged in for some reason) but i haven't seen any bugs.
We needed a chatbot on our website hoping that this would ease some weight from our emails and telefones. For now its a good way of experimenting but it sucks that there will be no free bots included.
1 - Setting up is so easy, 2 - Using it is also very convenient
Pricing - they have made many previously free features PAID and almost double the price of the previously paid features. Making it very very expensive to expand. Also there isn't much of new feature brought in last couple of years
Cultivating leads from our website visitors and giving them quick and efficient customer service experience.
