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Tidio Reseñas y detalles del producto
Tidio es una plataforma de comunicación con el cliente que combina soporte técnico, chat en vivo, chatbots, agentes de IA y mensajería multicanal en una interfaz intuitiva. Diseñada tanto para pymes como para grandes empresas, Tidio optimiza la atención al cliente y aumenta la interacción al permitir conversaciones en tiempo real en sitios web, correo electrónico, Facebook Messenger e Instagram. Su intuitivo creador de chatbots permite a los usuarios automatizar las respuestas y la generación de leads sin necesidad de programar. Con funciones como seguimiento de visitantes, widgets de chat personalizables e integraciones con CRM, Tidio es una herramienta potente para mejorar la experiencia del cliente y aumentar las tasas de conversión de ventas.
• Chat en vivo: proporciona comunicación inmediata y en tiempo real con los visitantes del sitio web a través de un widget liviano.
• Lyro AI Agent: un agente conversacional impulsado por IA capaz de manejar hasta el 64 % de las consultas comunes de los clientes, lo que permite que su equipo se concentre en tareas más complejas.
• Flujos: un generador de automatización visual que permite la creación de chatbots basados en reglas para automatizar las interacciones y respuestas de los clientes.
• Help Desk: un sistema de tickets que organiza las consultas de los clientes, se integra con varios canales de comunicación y apoya la resolución eficiente de problemas.
• Integración multicanal: admite la integración con plataformas como Facebook Messenger, Instagram, WhatsApp y correo electrónico, consolidando todas las comunicaciones en una única interfaz.
• Panel de análisis: ofrece información sobre las interacciones con los clientes y el rendimiento del equipo, lo que ayuda en la toma de decisiones basada en datos.
• Personalización y soporte multilingüe: permite la personalización del widget para alinearlo con la identidad de la marca y admite múltiples idiomas para atender a una base de clientes diversa.
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| Capacidades |
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|---|---|
| Segmento |
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| Facilidad de uso |
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| Despliegue | Extensión de navegador, Nube/SaaS/Basado en web, Chromebook de escritorio, Linux de escritorio, Mac de escritorio, Windows de escritorio, Android móvil, iPad móvil, iPhone móvil |
| Soporte | 24 horas al día, 7 días a la semana (representante en vivo), chat, correo electrónico/servicio de ayuda, preguntas frecuentes/foro, base de conocimientos, soporte telefónico |
| Formación | Documentación, Live Online, Vídeos, Webinars |
| Idiomas | Alemán, árabe, chino, coreano, danés, esloveno, español, francés, hebreo, hindi, inglés, italiano, japonés, neerlandés, noruego, persa, polaco, portugués, rumano, ruso, sueco y turco. |
Compara Tidio con otras herramientas populares de la misma categoría.
The best feature of Tidio is the way to build chatbots along with all special features it offers. Targeting customers with the right information, in the right time on the right page has never been easier.
Pricing.. For a very small business the chatbot is quite costly. Fairly i have to say, that most competitors are equal. The Windows App sometimes crashes on Windows 10.
We offer services for our customers in which a lot of questions do appear. Even if we answer those questions on our Webpage. Not every Visitor wants to read everything on our website. With the Chatbot we are able to point on specific FAQs and get in Touch with our Customers. Offering a Callback Service and a discount has a valuable effect on our CRO.
Ease of setup and feature full. Easy installation and has a FREE option
There isn't much we don't like yet, most of the features are inline with what we need and more.
Live Chat client on our website for our customer.
UI and UX. I like the transparency of their panel. Enjoy the simplicity and independence that Tidio gives me to organize my service.
I would love to have an option to design my own chat page URL.
I can guide my customers on how to find answers without having them browse my whole page for way too long.
I like it because it offers a lot of benefits as well as innovative things
The free version offers too few things that any business would need in the beginning
People comunication
It makes it easy to integrate the chatbot functions I need and gives me real-time info about my website vistors
It can be a bit pricey especially for stores that are just starting up and its free plan is very limited, but otherwise it is great!
It collects newsletter subscribers without me having to do a thing and gives me the option to provide real-time support to my customers
Usually in the past we had issues with the lack of features on this platform, but after a year they managed to make so many progresses that now is a breeze to use. Integration is easy a flawless, connection is always stable and downtime never happens. Phone notifications are always on point too. But privileges for operators is what got me.
Not having a chat between operators INSIDE the customer's chat, that would be helpfull to have so Senior agents can guide Junior agents on field and solving queries
Tidio is taking care of the customer service on our website. We are a customer centric company, we rely on prividing the most optimal customer service possible and having a tool like Tidio at your disposal is of great help to achieve such a feat
I love how quick and efficient your company made my website to be. I like the integrations and then how easy it is to chat someone.
I was struggling to connect my Mailchimp account, but your support team helped me through it
Generating of leads
I believe every front-end developer can embed tidio within 10 minutes. The UI design is quite impressive, you can also change the color, welcome words, logo and many others. In addition, the customer support is quite friendly. You can always get help from them within minutes.
Currently, not really. I have not tried their robot quite much yet. But it will be better if I can update the "customer supporting logo" to be smaller from tidio rather than CSS by myself.
Customer Supporting! There are many similar platforms but I think tidio provides the best price among them. Tidio provides modern chatting UI by minutes, which makes the "contact us" job easily.
the templates add a nice feel to the initial setup. makes it easier to automate the whole process faster.
nothing at the moment. all pros so far, which i expect to stat that way.
i think it is able to convert leads faster.
Tidio user interface is one of the most satisfying characteristics it has. The ability features look promising to use, especially its chatbot and live chat.
Till now I haven't had many problems with maneuvering the chatbot, there could be improvements by adding different icons to present the chatbot. Its live chat could have different designs to adjust them to any place on the page.
It's a great way to interact in real-time with fellow clients, we haven't yet implemented it completely but we hope it will be a great feature to resolve issues.