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Zendesk Support Suite Reseñas y detalles del producto
Zendesk ofrece una solución de servicio al cliente completa en la que confían cientos de miles de clientes. Reconocida como una de las mejores plataformas de mesa de ayuda, es una solución completamente escalable que permite a los usuarios administrar y responder consultas de varios canales usando un tablero unificado, que incluye redes sociales, mensajes de texto, voz, correo electrónico, chat en vivo, etc. Zendesk también ofrece análisis completos e informes, una base de conocimiento y un foro confiables, así como más de 1000 integraciones preconstruidas en la plataforma.
| Empresa | Zendesk, Inc. |
|---|---|
| Año de fundación | 2007 |
| Tamaño de la compañía | 1001-5000 empleados |
| Sede Principal | San Francisco, California, Estados Unidos |
| Redes sociales |
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| Capacidades |
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| Segmento |
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| Despliegue | Nube/SaaS/basado en web, Mac de escritorio, Windows de escritorio, Android móvil, iPad móvil, iPhone móvil |
| Soporte | 24 horas al día, 7 días a la semana (representante en vivo), chat, correo electrónico/servicio de ayuda, preguntas frecuentes/foro, base de conocimientos, soporte telefónico |
| Formación | Documentación |
| Idiomas | Inglés |
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It comes with a different kind of features. Zendesk helps us to properly and efficiently work on the task assigned to us. By the use of this tool, our job is much more easier
None so far, because of Zendesk storing all our needed data for us to be able to assist our client for their travel needs and request. This is very promising tool.
It provides completed details for the contact reasons. This tool is very user-friendly tool which allows user to work faster, easier and much more effective. Very great help!
As a newbie in the BPO industry, I am so clueless about everything. I was so nervous that I'd mess it up one way or another. But, after being introduced to Zendesk, I realized that it was just a piece of cake! Since Zendesk is so easy to navigate and utilize!
To be completely honest, Zendesk made my life much easier! One thing I'd probably suggest for future improvement is to widen their customization options.
It helps me to focus on things that need my immediate attention. It's a crucial factor since we cannot miss a single old ticket, or it will affect our brand reputation.
The biggest benefit is to do an easy collaboration, finding the tickets, and having chats externally and internally simultaneously on an ongoing ticket
There is not much to say but there are a lot tabs opening while searching for tickets sometimes creates confusion
It is mainly helping the entire support department which is coordinating with Legal, Engineers and pushing things to Jira and sometimes to Finance also
What I like most about Zendesk is its interface. It's very user-friendly, very easy to use and all the buttons are very understandable to someone who is not that tech savvy like me. The best part of it as well is you have an option to incorporate other details from another tool, which makes our workflow so much easier.
there is nothing I don't like about Zendesk
Zendesk Support is helping us solve our customer's inquiries much faster as we have an option to create a knowledge base on it
I like how the Zendesk dashboard can be customized for our business needs. Support categories are constantly being created for new issues and the changes can be made fairly easy.
The reporting is lacking. It has improved a bit from when we first started using it, but navigating the menus is difficult.
It helps us to keep up with our daily support requests.
I love how easy it is to create processes and handle customer requests. We were able to set up a very useful workspace mostly off of help articles. Their open API made it super easy to integrate into our software so the support has our brand and feel to it.
As they add different solutions for CRM etc, it seems to water down the strength of being a great support platform. The onboarding process included webinars that often times were not on anyone's schedule at Zendesk, so you never knew when you might join an empty meeting.
Streamlining and organizing support and feature requests, organizing the way that feature requests are fed to Jira to allow the improvements to our app to be reliable, fast, and meaningful.
Zendesk Support Suite is a great tool to compile all of my inquiries into one easy-to-use platform that enables me to efficiently complete my tasks on a daily basis.
It would be helpful to search by ticket number
It provides a central location for inquires and simplifies my tasks by eliminating multiple sources of data.
What I like most about Zendesk Support Suite is it is fast, easy and extremely helpful. We use it as often as possible.
Honestly we have not found anything we dislike about it as of this moment.
Getting numbers ported, making sure our answering service was set up correctly and many other items.
How easily customizable it can be tailored for different uses.
The reporting dashboard can be a bit tricky to navigate.
Makes it very easy to monitor all in-bound customer complaints and funnel them to the proper support groups.
I like how it helps us keep things organized when handling our customer's interactions.
I think it could be the lack of certain customization when trying to edit some specific tab. But only that...
Zendesk is the link to my customers, ensuring I have an organized suite to reach out to them in a professional and timely manner.