No reclamado: están trabajando en Zoho Desk ?
Zoho Desk Reseñas y detalles del producto
Zoho Desk es un nombre de larga data en su categoría que ofrece herramientas de automatización ricas en funciones que ayudan a que el trabajo de sus agentes sea más fácil y eficiente. Una de sus características más elogiadas incluye un asistente de inteligencia artificial que puede identificar palabras clave y opiniones repetidas en el texto de los clientes para analizar el estado de ánimo y el sentimiento del cliente. Estas soluciones inteligentes se combinan con etiquetas automáticas para boletos. También puede enviar notificaciones automáticas sobre el progreso de los tickets, asignar tickets a agentes específicos y actualizar registros a través de la plataforma.
| Empresa | Zoho Corporación |
|---|---|
| Año de fundación | 2000 |
| Tamaño de la compañía | Empleados de 10,001 + |
| Sede Principal | Chennai, Tamil Nadu |
| Redes sociales |
| Capacidades |
|
|---|---|
| Segmento |
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| Despliegue | Nube / SaaS / Basado en web, Android móvil, iPad móvil, iPhone móvil |
| Soporte | 24 horas al día, 7 días a la semana (representante en vivo), chat, correo electrónico/servicio de ayuda, preguntas frecuentes/foro, base de conocimientos, soporte telefónico |
| Cursos | Documentación |
| Idiomas | Inglés |
Zoho Desk Pros y contras
- Hay muchas funciones de generación de informes que brindan información sobre los clientes y datos sobre el desempeño de los agentes.
- Hay una variedad de plantillas disponibles para ayudarlo a responder a los clientes de manera rápida y efectiva
- Obtiene información en tiempo real sobre las operaciones de soporte
- Hay un buen plan gratuito para nuevos usuarios.
- La gran cantidad de funciones que se ofrecen puede dificultar que los principiantes aprendan el software.
Compara Zoho Desk con otras herramientas populares de la misma categoría.
It integrates will with other Zoho products as well as external applications. It's feature rich and always improving.
The UI can be a bit overwhelming on first contact.
It provides a unified point of communicating with clients and prospective clients while allowing them to contact us from where they feel most comfortable or where is most convenient.
Seamless, covers everything we need! really great product
Certain customasation flexibility can be available
Answering questions
Its help our businesses to manage customer support activities, streamline communication, and provide efficient customer service easy of use and eay to integrated with zoho platform
Nothing yet will descrive later if found anything
WE are using zohodesk for helpdesk management and easily access client complaint and get the agent productiity reports as well on time.
The reporting and analytics tools in Zoho Desk are comprehensive, providing valuable insights into our support performance. This has been instrumental in identifying areas for improvement and optimizing our support processes.
Zoho Desk, like any comprehensive software, may have a learning curve for new users. Getting accustomed to all the features and customization options might take some time, and training for the team may be necessary.
Excellent customer support system.
Monthly Subscription is one of the convenient option for startups
we havent felt any discomforts yet , so no negative comments .
Single Screen to support all the support solutions & Queries
Lots of features, and the ability to customize and configure easily. The support team is very quick and proactive to help.
Some help documentation could be more elaborate.
Provides a central repository for our platform knowledge base, and allows for our users to easily reach out to customer support and track their tickets.
I like how easy it integrates with many of the different tools we use and how convenient that Zoho offers Zoho Flows to connect with any third party APIs and business apps. Implementation was easy, users are connected via O365 without any issues.
Pricing is not something I was expecting but definitely worth the buck.
Ticket Center
In terms of the overall experience, Zoho Desk has proven to be highly satisfactory. This platform has been instrumental in streamlining processes, offering a user-friendly interface that greatly simplifies various tasks.
Not have an application for web users we have to use it on brouser only.
Manage multiple mails with multiple clients with multiple team members.
Very helpful features to improve the customer support.
Its quite expensive for small businesses.
Keeping an overview over all cases.
Zoho Desk has given our organization a way to finally organize, track, and best deploy our resources to deal with the consistent flow of calls and emails for support. We are just getting started but the agents involved in helping to put all the pieces together are already excited about the potential for this app. Looking forward to using this to its full extent.
Setup does take time however you will find that Google searches for questions that you may have will yield answers. I have not had to call into support yet.
Resource management, Ticket management.