Zoho Desk Reseñas y detalles del producto
Zoho Desk es un nombre de larga data en su categoría que ofrece herramientas de automatización ricas en funciones que ayudan a que el trabajo de sus agentes sea más fácil y eficiente. Una de sus características más elogiadas incluye un asistente de inteligencia artificial que puede identificar palabras clave y opiniones repetidas en el texto de los clientes para analizar el estado de ánimo y el sentimiento del cliente. Estas soluciones inteligentes se combinan con etiquetas automáticas para boletos. También puede enviar notificaciones automáticas sobre el progreso de los tickets, asignar tickets a agentes específicos y actualizar registros a través de la plataforma.
| Capacidades |
|
|---|---|
| Segmento |
|
| Despliegue | Nube / SaaS / Basado en web, Android móvil, iPad móvil, iPhone móvil |
| Soporte | 24 horas al día, 7 días a la semana (representante en vivo), chat, correo electrónico/servicio de ayuda, preguntas frecuentes/foro, base de conocimientos, soporte telefónico |
| Inscripción en beneficios | Documentación |
| Idiomas | Inglés |
Zoho Desk Pros y contras
- Hay muchas funciones de generación de informes que brindan información sobre los clientes y datos sobre el desempeño de los agentes.
- Hay una variedad de plantillas disponibles para ayudarlo a responder a los clientes de manera rápida y efectiva
- Obtiene información en tiempo real sobre las operaciones de soporte
- Hay un buen plan gratuito para nuevos usuarios.
- La gran cantidad de funciones que se ofrecen puede dificultar que los principiantes aprendan el software.
User friendly, easy to use, help bussiness to increase.
ticket fillter by date is not avialable.
Bussiness grow. I realized that it really worked.
It has portal and community to be in touch with customers.
I have no topics of dislike until now. For now everything is ok
Visibility of ticket to customers
The ease with which tools can be integrated into the website and systems. User-friendly and completely easy to use. The support team also helps solve problems at the earliest.
Too much hype created by agencies that work with Zoho on integration and the need for support to implement Zoho for startups. Need a team that understands startup issues and takes them step by step towards full scale integration.
As a startup, the biggest challenge is finding a product that fits diverse needs and demands to give better service and sales support to every customer, without burning a hole in the pocket for things that you can implement. This problem was solved through Zoho, easy to use, install and great self-help to support implementation. So, pocket-friendly quick setup covering all use cases.
I like the possibility to integrate with other solutions, as SalesIQ
The price should be reduced as you add features of other Zoho products
Management of many websites, from sales to customer care.
Easy interface, and works well on mobile devices.
Too many features, the learning curve to figure out core support functionality is unnecessarily long.
Quicker interaction with customers at a lower cost to the company.
su facil lectura y comunicacion con clientes internos y externos, nosotros recien empezamos con esto y nos estamos adapatando
nos cuesta a veces adjuntar archivos en las respuestas, no es tan intuitivo en ese item, al menos para mi
el contacto sin ruidos entre empresa y clientes y proveedores
recursos do ticket e facilidade do uso e configuração da automação
configuração um pouco complexa principalmente no centro de suporte
suporte / helpdesk / suporte remoto / controle de chamados
Nice product, can easily manage the customer queries in one place and provide the solution. i like the SMTP feature and looking for WhatsApp integration as well.
Nothing to dislike, the price is also good compare to other products in market.
My support system problems are getting resolved faster
ZOHO Desktop and Assist seam very intuitive and provide solutions my MSP needs
Ease of domain mapping and help documentation seems difficult and cumbersome
Developing as an MSP, having the ability to manage a remote system both actively and in an unmanaged state is crucial to my business success
is a good ticket management system and has a lot of customizations
It's not very easy to get started and to set.
Ticket management, team SLA control and problem solving in a simple way
Sample UIs, Omni channels, workflow APIs
some key features not available in starter plans
single and unified interface for customers issues posting
The Simplicity of the app design and options given to user for customization of tabs.
there is less clarity for new user on how many users can access the app on 01 licenses
We were recording the machine breakdown in a register which is time taking and changes of error for data loss are high. Also, we have to create the soft data later on for generating a report. now it become easy and fast with Zoho desk
Very easy to customize and vey easy to manage the tickets
For now i dont find anything to complain about the tool
All my support team is now to attending through the toll and help me to be more faster with my client
They have designed the software in such is quite easier for anyone to run
If they change the Facebook account from 1 brand to multiple pages then I would give them 10/10.
managing the social media messges and emails.
Zoho Desk is a truly easy way to go for ITSM in small companies, it takes only a few hours to adapt to your needs and it gives some of the best practices in this field.
It would probably be difficult to implement some custom functions if you are not familiar with the development and some features would not match perfectly with your needs if you do not use custom functions.
I've implemented Zoho Desk in my companies to deal with the IT support management to be able to follow what is done or not and, also, to use some KPI to help decision-taking for my head management.
O melhor é a complexidade da ferramenta.
Muitas opções bagunçadas em alguns campos, fica confuso.
Reportar incidentes de forma a conseguir extrair informações necessárias ao negócio.
Customization, integration with Zapier is a great addition.
I have not figured out how to zap photos over, but hopefully support can assist.
Ticket management for a disaster relief organization. This is a way we can get organized and make sure we are helping those in need.
Zoho desk is good company which is good for ticketing and easy to use with all the features in terms of reports and survey about the customer satisfaction and knowledge
zoho desk is quite expensive which the normal start up companies afford it and sometimes the zoho will not work which it will go undermaintainence and for some features is dificult to understand.
Ticketing for all the customer quires which we are using major for the customer issues and we are using for the knowledge base to explore the things which is easy to understand.
Tool that can be used to connect with people. User-friendly and very easy access. Can be used in workspace and institutions. Easy to use and easy to understand.
There are different tools which limit the usability of zoho. Cannot be widely accepted. Could improve on their techniques and should bring updates according to users
Zoho is making our work easier and smooth. It is financially economical, so much helpful for new startup. Work has been improved much better and better and it is very helpful for business.
My comparative analysis of ZohoDesk versus other project management platforms indicates that ZohoDesk is a cost-effective solution, with flexible analytics and the ability to integrate with a wide range of external tools.
The software was difficult to master, I had to spend time learning how to use it. Zoho Desk lacks a desktop application, making it difficult to use on a personal computer.
I needed to support our clients and decided that Zoho Ticketing would be a good way to track and manage issues. The ASAP feature is helpful; we will look into other Zoho features to see how they can help our business.
