Zowie Reseñas y detalles del producto

Chatbot, by Zowie, aid in providing faster customer service. We optimized human resources and managed conversations with users in a highly efficient way.

I do not see disadvantages of using this tool.

24/7 User Support

Working on Zowie's intuitive and highly developed tool is one thing, but what makes our experience with the platform one of a kind is actually working with the people from Zowie. Anytime our brand needs a new solution or support with business or even creative issues concerning our chatbots, we can count on the Zowie team.

Ever since I have started working with the tool, I cannot point any flaws. Whenever my team comes up with an innovation that could be brought into the Zowie platform, the Zowie team is willing to make such change happen. And what is crucial (especially in our case of e-commerce), is that Zowie can implement our ideas really fast.

We use Zowie for our chatbots, which support mainly our customer service team and our customers' self-service.

Professionals and their approach to projects, their experience and prepared solutions

Sometimes it was difficult to contact the account manager

Increasing the engagement of our community, increasing the Messenger base, entertainment solutions for the community and improved communication via Messenger

The most significant advantage is the simple interface and the ability to train Chatbot with new phrases constantly. It only takes a few minutes to edit the content of the learned answers to adapt them to the company's current situation. :) A handy tool that allows you to automate many customer questions, allowing employees to deal with more complicated topics.

At the moment, I don't see anything unhelpful. ;)

Fewer customers contact a consultant to clarify the primary issues.

Intuitive menu to operate the tool and support

Nothing. Zowie develops applications and adds new options

We reduced the customer questions, without any integrations!

Zowie is a very easy to us. We really easy get started work with it. The team is very helpful. They answer to all our questions – sometimes difficult, but always got the solution to the problem.

Can not find anything to dislike at this moment. The cooperation is great and the same with product.

Better communications with the target group and of course possibility to get to the people with the new information quick and efficiently.

Easy to navigate and great customer support

So far, I can't find anything to dislike.

It helps our employees to receive informations they are looking for and optimez work of our support departments.

Zowie most of all wins if it comes to customer care - although Zowie's panel and functionalities are similar to other tools like this, customer care is excellent. As an agency side, I I appreciate their involvement in the creative process and availability on each part of the chatbot campaign planning.

After a year of cooperation, I cannot find anything I would dislike.

Most of all, close cooperation with Zowie helps us optimize our chatbot campaigns and plan our activities in the most effective way.

Helped you respond to customers and collect news. People are excellent, and the bot allows me to work better and easier quick replies and good contact with the client.

I wouldn't say I like that it is impossible to send messages from the bot immediately to the e-mail, but I still like using their bot :). I've created a new mail on my mailbox and send it to the right person, but that's okay. We do not have accounts for everyone on zowie; that is the way.

We have all conversations in one place. We can collect data about our customers and help them find answers to their questions.

The way you can customize and train the bot

The only flaws we've stumbled upon have been minor quality of life features. As soon as any small issue pops up (which only has happened once or twice), we simply reach out to the team at Zowie and they get back to us the same day with either a solution, or an idea of when the solution might be implemented.

We have a massive trafic in our customer service - and our live agents working with the customer support can at times receive a great amount of inquiries that could be handled and sorted without any human interaction. What Zowie does for us is increasing the customer service quality for everyone. The people who need quick assistance get it from Zowie, while the errands that require human interaction gets forwarded to a human agent who in turn can spend more time making sure that user gets proper assistance.